"We commend Auto Turned Products on your achievement and look forward to seeing the results in the quality of our cars.

Finally, we ask that you do three things.

First, extend our congratulations and appreciation to all your employees who have worked so hard to achieve Q1.

Secondly, continue to work with all your sub-suppliers to ensure that they have effective quality programs in place.

Thirdly, ensure that all of your employees recognise that the Q1 standard is not the end of the road, but a milestone in your efforts towards continuous quality improvement."

Jaguar Daimler
January 2001